Job Duties/Description:

• Provide front line heavy customer contact and direct customer service support to all customers
• Responsible for positive customer interactions
• Answer all questions regarding products and services
• Enter and process orders for hearing devices, supplies and warranties
• Create and maintain logs (log calls in SalesForce)
• Update customer contact information in SalesForce
• Resolve and process some customer complaints
• Resolve pricing and/or billing issues
• Mostly incoming calls (about 60-80 a day)
• Some outbound follow up calls (5-8 per day)

Requirements:

• Minimum High School Diploma or GED required
• Minimum 3 years of Call Center (preferred but will waive for the right candidate)
• Excellent verbal and written communication skills
• Experience working in a small team and building strong interpersonal relations are preferred
• Must be detail-oriented
• Experience working in a fast-paced environment and ability to multi-task
• Proficient with MS Windows & MS Office

Additional Info:

• Pay range: $19-22/hour
• Schedule: M-F 10:30am-7pm

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.