HAGS-Con Svc Rep 2 - Team A

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Job Title: HAGS-Con Svc Rep 2 - Team A

Company Name:	Carle Health
Location:	Champaign, IL
Position Type:	Full Time
Post Date:	01/19/2026
Expire Date:	03/20/2026
Job Categories:	Administrative and Support Services, Advertising/Marketing/Public Relations, Biotechnology and Pharmaceutical, Customer Service and Call Center, Healthcare, Other, Healthcare, Practitioner and Technician, Information Technology, Insurance, Law Enforcement, and Security, Other / General, Sales, Medical

Job Description

HAGS-Con Svc Rep 2 - Team A
Overview Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A strong focus is placed on member retention through relationship building and maintaining superior service standards. Qualifications EDUCATIONAL REQUIREMENTS None Specified CERTIFICATION & LICENSURE REQUIREMENTS Insurance Producers - Health w/in 6 months of hire. License required for the state(s) in which assigned Health Alliance office conducts business. EXPERIENCE REQUIREMENTS Three (3) years General - Customer Service SKILLS AND KNOWLEDGE Strong verbal and written skills geared toward communicating with Medicare beneficiaries demonstrated by communicating by e-mail, phone, letters and in person. Able to project a positive image. Able to deal compassionately with Medicare/Medicaid beneficiaries on a one-on-one basis and focus on their needs through careful listening and patience. Able to perform at a constant pace while taking inbound calls and making outbound calls. Must be able to handle multiple tasks under constant pressure. Microsoft Office skills. Responsibilities In compliance with Centers for Medicare & Medicaid Services, Illinois Division of Insurance regulations and Health Alliance guidelines, receives, researches, responds to and documents inquiries from or on behalf of members or prospective members in professional and courteous manner. Takes action to resolve customer service, claims or billing complaints partnering with other departments if and when necessary. Follows-up to ensure that appropriate changes were made to resolve customer problem. Refers unresolved grievances to Lead Member Services Representative. Qualifies and assigns leads generated by internal marketing efforts to contracted brokers or internal sales associates or induces sales independently. Performs administrative tasks including but not limited to assembling mailings, distributing faxes, processing credit card transactions, and filing. Conducts outbound call campaigns to existing members. About Us Find it here. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all here at Carle Health. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,500 team members in its eight hospitals, physician groups and a variety of healthcare businesses and is recognized as a Great Place to Work®. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital and Carle Health Pekin Hospital hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

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