VP - Digital Experience Platforms - AI, NLP, LLM - Remote
The Vice President – Digital Experience Platforms is responsible for defining and delivering Maximus’ enterprise digital experience platforms that enable Total Experience Management and are operated as Outcome-as-a-Service (OaaS). This role serves as the executive platform owner for conversational AI, omni-channel engagement, and intelligent self-service capabilities supporting citizen, customer, and employee experiences across public-sector programs. The VP leads the strategy and execution of a policy-governed, hybrid experience architecture, integrating deterministic NLP systems of record, LLM-assisted intelligence, and agentic automation to deliver secure, scalable, and measurable digital interactions. The role ensures platforms are designed for reuse, compliance, and auditability while improving speed of delivery, consistency of outcomes, and overall experience quality. Partnering closely with Enterprise IT, AI Governance, Security, Legal & Compliance, Delivery, and Business Leadership, the Vice President translates experience strategy into operational platforms with clear roadmaps, KPIs, and value realization metrics. This role is accountable for platform innovation, vendor and ecosystem strategy, and continuous optimization—positioning Maximus as a trusted leader in outcome-driven digital experience delivery. While not immediately required, identified candidate must be "clear-able" for both Federal Civilian and DoD work including Secret clearance
This position is remote.
Key Responsibilities: - Lead the strategy, design, and delivery of digital experience platforms, ensuring scalability, security, compliance, and auditability. - Develop and execute a policy-governed hybrid experience architecture integrating deterministic NLP systems, LLM-assisted intelligence, and agentic automation. - Ensure platforms adhere to regulatory, security, and audit standards while enabling reuse and consistency of outcomes. - Translate experience strategy into operational roadmaps with measurable KPIs and value metrics; drive continuous optimization. - Collaborate with Enterprise IT, AI Governance, Security, Legal & Compliance, Delivery, and Business Leadership to align platform capabilities with organizational goals - Oversee vendor selection, ecosystem partnerships, and innovation pipeline for digital experience technologies. *********Preferred Qualifications: - Bachelor's degree required; Master's degree preferred - 15 years of experience in IT related fields with advanced knowledge in digital experience platforms, conversational AI, omni-channel engagement, and intelligent automation. - Strong understanding of compliance frameworks, security protocols, and audit requirements. - Ability to integrate advanced technologies (LLMs, NLP, agentic automation) into scalable enterprise solutions. - Strategic leadership with proven experience in vendor management and ecosystem development.
- While not immediately required, identified candidate must be "clear-able" for both Federal Civilian and DoD work including Secret clearance.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.
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